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From the nationally accredited Retail Services Training Package.
The retail services industry has evolved to become one of Australia’s major economic forces and its largest employer, providing a platform for entrepreneurship and innovation.
Wise Guy Training offers a wide range of nationally accredited training programs specifically created for retailers who want to gain advanced skills and expertise without any constraints.
Aimed at developing and improving individual performances, training can be undertaken in any retail environment and in a large array of small, medium, to large enterprises including multinationals and franchises.
Our commitment is to stay in touch and communicate directly with our clients through our experience and knowledge sharing processes. That is why we help employers learn the necessary skills to be successful in retail.
Using fresh ideas with time tested formulas, we will provide alternative solutions to your workplace focusing on key areas such as customer service, safe working practices, communication, management and sales.
Wise Guy Training provides retail training solutions throughout Australia and is proud to be associated with leading retail organisations.
Retail services training supported in many cases by government incentives are a great way for employers to meet their industry demands and regulatory requirements in a wise and cost effective way. Participants will gain qualifications and recognition for their individual achievements and employers will benefit from increased productivity and credibility.
Wise Guy Training is accredited to deliver the following nationally recognised Retail qualifications:
Certificate II in Retail (SIR20207)
This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. The course covers the fundamentals of Customer Service, Stock Maintenance, Communication, Handling procedures, and Occupational Health and Safety.
Certificate III in Retail (SIR30207)
This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. The course covers the fundamentals of Teamwork, Security, Employee Relations, Marketing, Innovation, and Customer Service.
Certificate IV in Retail Management (SIR40207)
This qualification provides the skills and knowledge for an individual to be competent in the first line management skills of those working in the retail and/or wholesale industries. The course covers the fundamentals of Retail Management, Store Facilities, Financial, Human Resources, Customer Service, and Merchandise Display.
Wise Guy Training’s reputation in education and the quality of our facilitators are second to none. We are a proud provider of nationally recognised retail qualifications, and have wise, flexible and efficient solutions for all your training needs.